House rules

• To preserve and maintain our laid-back atmosphere we do not allow: Persons under 5 year of age or above 60, any bookings of pets, unless you mail in advance.
• A booking for over 10 persons is considered a group booking and can be booked over the web. or to see if you can book a group you can send an email to booking@zebra-apartment.com

Note: Read the above carefully because in the event of a false booking, there will be no office start nor will there be a refund!

 

Reservations in general

• Reservations can only be made with a Paypal  for MasterCard or Visa credit card. Maximum stay is 30 days. Upon arrival you can pay with your Paypal via credit card/ bankcard or cash.
• You will be charged for 30% bookings you make. Please make sure you book at the dates of your choice. If you don't cancel at the bookings, your credit card will be charged as a no-show
• In case of a No-show, your credit card is charged for the 1st night of your stay, the rest of that booking will be canceled
• We make every effort to accommodate you in the dormitory size of your choice. However, because of the nature of our business, we may have to place you in a different sized dormitory. As a result the balance to be paid upon arrival can be slightly different than what is stated on your confirmation
• All nights of accommodation must be paid for on arrival or no later than 21:00 hrs. the day before

Group Bookings

We consider a group to be three apartments or more being booked in the same city for similar dates. 

Your accommodation

All apartments are occupied as domitory apartments and are only to be used as temporary or holiday accommodation for you, or your organization. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.

 

We cannot guarantee an exact apartment number prior to arrival.

The maximum guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we, or the preferred supplier, may refuse access to the accommodation and/or reserve the right to charge for additional apartments.

User

the person who rental the room or beds from our apartments are not allow to re-sale the beds to some one else or change person to use the bed or room. the extra person will see it as illegal to stay, will charge the extra price even they stay at the same bed.

Pricing

We reserve the right to change any rates from time to time and the price for weekday rate and weekend rate. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control. VAT is charged at the rate in force at the time of booking. 

Discount Rate

 

None discount for booking via online booking or affiliate bookings.

Reservations by Internet

• When you make a reservation on our secure server, your card is charged a 10% deposit online, which is nonrefundable. On the day of arrival we will check your credit card number. If the number is not valid for any reason, your reservation will have to be canceled,or you can pay cash.
• When you have made a reservation over the internet and you wish to extend your stay, you have to make a second, separate reservation for the extending date(s). If there is no online availability on the extended dates, it means that all our cyber beds are booked. You can than try to extend your stay when you arrive at the apartments of your booking

Reservations by phone

• When you make a reservation by phone you always need to send on email for a confirmation from our staff or manager.

Reservations by e-mail

• When you make a reservation by e-mail you always receive a confirmation mail from our staff or manager.
• If you do not receive a personal response from ours this means your request booking has not been confirmed.

 

Cancellations

• Notice Period

  Cancellation charges relate to the date prior to arrival when we are notified of the cancellation and will determine the cancellation charges incurred according to the scale below.

  These notice periods also apply to early departure or reduction in the number of minimum nights stay. For group bookings the minimum notice period and the cancellation charge per apartment, regardless of length of stay, is the same as for stays of 28 + nights (see below).

   

  LENGTH OF STAY	NOTICE PERIOD	CANCELLATION CHARGE
  1 – 6 nights	7 days prior to arrival date	No refund
  7 + nights	7 days prior to arrival date	Minimum 7 nights’ accommodation
  28 + nights	28 days prior to arrival date	Minimum 7 nights’ accommodation

   

• Changes by Us

  We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment of similar type and standard in a similar location for the same period. If the alternative apartment is advertised at a lower price.

Note: Make sure you cancel all your bookings at the right hostels! If you do not do this, you will be charged as a no-show for all the remaining bookings.
 

Changes, Extensions and Cancellations

All requests for changes, extensions and cancellations must be made in writing directly to us. (Accordingly, if your booking is not changed, extended or cancelled through us you will be liable to pay us the full amount of the booking.)

 

Confirmation of your booking

• After making the reservation you will receive an e-mail with your booking details and confirmation . Make sure you bring this confirmation with you to the Zebra Apartments that you booked with; otherwise reservation confusion will be at your own responsibility
• If you do not receive this confirmation from us you do not have a booking!

Note: The Zebra Apartment Management & Staff reserve the right to refuse accommodation to anyone